Shipping policy

Last updated: [8/5/2026]

Thank you for shopping at NovaSmile. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Processing times vary by product:

Product Type	Processing Time
In-stock / ready-to-ship items	[1-2] business days
Made-to-order / custom items	[2-3] business days
Pre-order items	Ships on/after [date, or "as noted on product page"]

Orders are processed Monday–Friday, excluding public holidays. Orders placed after [cutoff time, e.g. 2:00 PM EST] will begin processing the next business day.

You'll receive a confirmation email once your order ships, along with tracking information (if applicable).

2. Shipping Rates & Delivery Times

We offer worldwide shipping at a flat rate.

Destination	Shipping Cost	Estimated Delivery Time*
[Domestic, e.g. United States]	Depends on product	[5-7] business days
[Region 2, e.g. Canada]	Depends on product	[5-7] business days
Rest of World	Depends on product	[4-8] business days

*Delivery times are estimates starting from the date of shipping, not the date of order, and exclude processing time. Delivery times are not guaranteed and may be affected by customs processing, carrier delays, weather, or other factors outside our control.

3. Customs, Duties & Taxes

For international orders, your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

5. Lost, Damaged, or Delayed Packages

Lost packages: If your tracking shows no movement for [20] business days, please contact us at [support email] and we'll investigate with the carrier.
Damaged packages: If your order arrives damaged, please contact us within [14] days of delivery with photos of the item and packaging, and we will arrange a replacement or refund.
Delayed packages: We are not responsible for delays caused by the carrier, customs, or other circumstances beyond our control, but we're happy to help you track down a delayed shipment.

6. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at [support email] as soon as possible — we'll do our best to update it before the order ships, but cannot guarantee changes once an order has entered processing.

7. Multiple Shipments

If your order contains items with different processing times, we may ship them separately. You will not be charged extra shipping fees for split shipments, and you'll receive tracking information for each package.